Reviews

Bairstow Eves Estate Agents has 415 reviews

  • 17-Nov-2017
    Customer Experience

    Good service

    Julie is very easy to deal with & helpful. Letting went well.

    Customer Care 17-Nov-2017

    Hello,\n\nThank you for taking the time to leave this lovely feedback about Julie. I am pleased to see she has been able to help you and you received the excellent service that we always aim to provide to all of our customers.If there is anything that you believe would help us improve our services, please do not hesitate to let us know. Many thanks, Regan.

  • Valued Customer 17-Nov-2017
    Customer Experience

    My service feedback with Sales

    we would definitely recommend them.the service from start to finish was superb.

    Customer Relations Team 18-Nov-2017

    Thank you for your wonderful 5* review of Bairstow Eves in Sutton-in-Ashfield. It is great to read that you were pleased with the service from start to finish and would recommend the team to others. Kind regards, Scott

  • M Guest, Branston 17-Nov-2017
    Customer Experience

    Very efficient and helpful

    Vicky at BE Skegness wa absolutely brilliant! Going way over what was expected of her! She kept us updated ,even with bad news! She is very helpful efficient and knows her “stuff!”! Definitely would recommend Bairstow Eve Skegness !

    Customer Relations Team 18-Nov-2017

    It is wonderful to read that you found Vicky and the team at Bairstow Eves, Skegness, absolutely brilliant. Our team does always aim to go above and beyond customers expectations and I am please to see that this was the case for you. Thank you for your great words and 5* review. Scott.

  • Valued Customer 16-Nov-2017
    Customer Experience

    My service feedback with Lettings

    Very efficient and friendly team. Anything that needs a solution regarding the rental is swiftly handled.

  • 15-Nov-2017
    Customer Experience

    Never again

    The service, is questionable to even exist. The agent i purchased through provided more information and guidance than Bairstow Eves did. Trying to phone the branch was the first hurdle, either there was no answer or someone would pick up the phone and then put down the phone without even speaking. Bairstow Eves would say anything to make us happy in the branch, we then later find out that what we were told was not true. Bairstow Eves would never contact me until the last week before the exchange, where i was told that the buyer wanted a price reduction, this was shocking news and i was told about an email chain that shows that Bairstow Eves knew about this much before i was told. The amount of £3600 for the sale of the property and the service provided for that amount is a joke, and i would never recommend Bairstow Eves to anyone ever again.

    Customer Relations Team 16-Nov-2017

    Thank you for taking the time to leave us your feedback. We do always aim to provide the very best in customer experience to everyone and I am sorry if in this instance we have fell short. I would like to assure you that your feedback will be forwarded to the local Retail Performance Director for their knowledge and to address locally, however, I would like to invite you to discuss further or leave further feedback at review@countrywide.co.uk. Kind regards, Scott

  • Valued Customer, nottingham 15-Nov-2017
    Customer Experience

    Professional service with attention to detail!

    Our experience of letting our property through Dominick at Bairstow Eves is second to none. He is very professional and with attention to detail. I highly recommed their services.

  • 10-Nov-2017
    Customer Experience

    Mostly professional but can let themselves down

    To improve I want to feel that they are able to act on my requests, which in my case was to send my statements via email. What I received after making this request were no assurances or guarantees that statements could be sent via email. A better response would have been to find out then to call me back and give me a definite answer. I was left feeling like I had imposed upon them, which is not how I should be left feeling as the customer after making hat seems to me to be a reasonable request.

  • Valued Customer 10-Nov-2017
    Customer Experience

    My service feedback with Sales

    My contact delivered exactly what she said and sold my house in a matter of hours!

    Customer Relations Team 11-Nov-2017

    WOW! Brilliant to read your 5* review and to see that your sale completed so quickly with our Bairstow Eves team's help in Coleshill. Kind regards and best wishes, Scott.

  • 10-Nov-2017
    Customer Experience

    My service feedback with Sales

    As a former resident of Caterham but now living in Canada I approached BE during a quick visit to the UK and received a very good initial welcome with staff recognising me from a previous visit six years ago. They offered good advice before and during marketing and during the prolonged negotiations with the buyers BE staff remained supportive. I would have liked more regular communications during that process as there were times when I felt a bit in the dark, especially as I was so far away and in a fairly stressful situation personally due to other factors going on in life.

    Customer Relations Team 11-Nov-2017

    Thank you for taking the time to leave your review of Bairstow Eves team in Caterham. It is great to read that you found the overall service good and supportive during the sales process, however, I will forward on your feedback about further communication for our sellers as a consideration for those who are based abroad. Kind regards, Scott

  • Mrs Thomas 10-Nov-2017
    Customer Experience

    Great Service

    Burnham On Crouch branch gave a great service, kept us up to date with sales progress without being intrusive. Would definitely recommend

    Customer Relations Team 11-Nov-2017

    Bairstow Eves in Burnham-on-Crouch always aim to provide a helpful and supportive experience for all of our customers and I am really pleased that you received this great service and was kept up to date as needed when selling through us. Thank you Mrs Thomas for your kind words and 5* review! Scott.