Reviews

Bairstow Eves Estate Agents has 331 reviews

  • Valued Customer 25-Jul-2017
    Customer Experience

    My service feedback with Sales

    Bairstoweves' Woodford Green branch is a most efficient office. Any queries/messages from me were responded to instantly, which is always reassuring. Victoria, Helen and Filiz were a pleasure to deal with and worked hard to complete the sale for me.

  • Mr C Cuell, Caterham 25-Jul-2017
    Customer Experience

    Staff were helpful but unfortunately the sale has dragged on too long

    Both sets of solicitors had their faults. Made mistakes on paperwork. Took too long for a straightforward sale as mother's house was sold to first time buyer and we did not buy anything. The Caterham staff of Bairstow, Nick and Corrine were helpful and we would recommend them.

  • Valued Customer 20-Jul-2017
    Customer Experience

    My service feedback with Sales

    Not much

    Customer Relations Team 20-Jul-2017

    Thank you for taking the time to leave us this review. I'm really disappointed that our service was only worthy of a one star and I would appreciate if you could email me at review@countrywide.co.uk so I could have the opportunity to understand any issues you had and how to improve this score in the future. Kind regards

  • 20-Jul-2017
    Customer Experience

    Pleased with the service and good local knowledge.

    The property sale was a particularly difficult one as the property was in a very poor state. We chose to give the business to Nick Webb of Bairstow Eves as he fully understood the problem and appeared to know the potential local buyers. This proved to be correct and the sale progressed very quickly at a price we were very happy with, although the lawyers did their best to slow the process down! Nick and his team have always been very helpful and friendly.

    Customer Relations Team 22-Jul-2017

    Thank you for taking the time to leave us this great review about Nick and the friendly Bairstow Eves' team in Witham. I am disappointed that the lawyers seemed to not be as quick as possible for you. It would be wonderful to hear how we could have gained the final star regarding the service you received from the branch and If you would like to give us this insight, please e-mail us at review@countrywide.co.uk. Kind regards

  • Valued Customer 20-Jul-2017
    Customer Experience

    My service feedback with Sales

    the buyer constantly had builders arriving at my home before we had completed in spite of the statement she could not afford to raise her offer which was begrudgingly accepted, Bairstow Eves should ensure the buyer are clear that until the contracts are exchanged the buyers should not have builders visiting a seller.

    Customer Relations Team 22-Jul-2017

    Good morning,  Sorry to hear that you were disrupted by your purchaser in the final stages of the sale. If you would like to give me more details about your experience please feel free to email me at review@countrywide.co.uk. Kind regards,

  • Michael, Bedfordshire 20-Jul-2017
    Customer Experience

    Friendly & supportive - A great team

    Our sale process was protracted because of extenuating circumstances, but all throughout Charlotte and Lee at the Elm Park branch were extremely patient and supportive Their greatest strength is providing clear and frequent communications between us and our eventual buyer. We always knew what was going on and were able to resolve potential issues well ahead of time If ever Charlotte or Lee weren't in the office, the rest of the team were well briefed and would be able to provide updates or happy to chase for one and call us straight back

    Customer Relations Team 21-Jul-2017

    Thanks Michael for the great 5* review about our Bairstow Eves branch in Elm Park. Its fantastic to read that Charlotte and Lee in the branch where supportive throughout the process and you benefitted from their commitment to keeping you update and informed. I will pass this feedback to them and the whole team! Kind regards,

  • Valued Customer 19-Jul-2017
    Customer Experience

    A bunch of Cowboys

    They didn't seem to have the ability to negotiate prices. Lazy with their manner. Alastair was downright rude and patronising. Felt like there was a conflict of interest between buyer and seller. Felt I had to handle my own negotiating. Got told when a negotiation issue came along to deal with my solicitor who in turn said it was them to do. Disrespectful. Got to the stage where half way through a sale I wanted to change agent to which they were also rude about and unprofessional. Terrible experience and very unhappy with the commission earned by yourselves when so horrible and appeared to do nothing. Always being fobbed off. Certainly will not use your services again. Wish Neil never left as he was fabulous and appears to be the only good thing Bairstow had going for it.

    Customer Relations Team 19-Jul-2017

    Good afternoon. I am really sorry to read that this was the service you have received and I would however like to thank you for taking the time to leave us this feedback. I would be grateful  to hear more about your experience in the hopes that we can improve in the future. If you would to provide me with further details please e-mail me at review@countrywide.co.uk. Kind regards.

  • Richard Turner, Leigh-on -sea 19-Jul-2017
    Customer Experience

    Excellent

    We found them very attentive and assisted many times and thoroughly through the purchase process.

    Customer Relations Team 19-Jul-2017

    Thanks Richard for this wonderful review! I am glad to hear that you where fully supported through the sale by the team at Bairstow Eves in Westcliff-on-Sea.

  • Valued Customer 18-Jul-2017
    Customer Experience

    My service feedback with Sales

    Answer the phone and sort things out without me having to promt them.

    Customer Relations Team 19-Jul-2017

    Thank you for taking the time to leave feedback about our branch in Canvey Island. I am sorry to read that you did have to prompt the branch to rectify issues. If you would like to discuss your service further I would be grateful if you could e-mail me further details to review@countrywide.co.uk Kind regards.

  • 16-Jul-2017
    Customer Experience

    Great comms from start to finish

    Quick and efficient service, good communication throughout the transaction.

    Customer Relations Team 17-Jul-2017

    Hello, Thank your this amazing review. We are pleased to see that our Bairstow Eves team in the Chafford Hundred branch were able to provide you with their proactive and efficient service. Kind regards