Reviews

Bairstow Eves Estate Agents has 223 reviews

  • Valued Customer 30-Jan-2018
    Customer Experience

    My service feedback with Sales

    One of the agents was not reliable in returning calls or chasing when asked which left me not knowing what was happening. The other returned calls quickly and efficiently which kept me informed and relaxed about the transaction.

    Customer Relations Team 31-Jan-2018

    Thank you for taking the time to leave us your feedback. Feedback is important to us and I am sorry to read that this has been your experience. So that we can look into your feedback further, can you please contact us via review@countrywide.co.uk so that we may learn further from your experience with the aim of making improvements going forwards. Kind regards, Scott.<br />

  • Charles Barrett, Alford 20-Jan-2018
    Customer Experience

    My service feedback with Sales

    Friendly and efficient, helpful with details I couldn’t understand.

    Customer Relations Team 20-Jan-2018

    Thank you Mr Barrett for your great 5* review of Bairstow Eves in Braintree. It is fantastic to read that you found the whole team friendly, efficient and informative. Kind regards, Scott.<br />

  • Valued Customer 19-Jan-2018
    Customer Experience

    My service feedback with Sales

    Long drawn out sale, through no fault of the agents, although they could have been more active in keeping us informed rather than being reactive to our queries.

    Customer Relations Team 20-Jan-2018

    Thank you for your feedback. Feedback is important to us and as such I have forwarded your review to our local Retail Performance Director to address with the branch any rooms for improvement in order to establish a 5* customer experience on every occasion. Kind regards, Scott.<br />

  • Valued Cnustomer, Caterham 19-Jan-2018
    Customer Experience

    Totally professional service.

    Excellent support throughout. Efficient and always dealt with issues immediately. Never experienced such a smooth process. I would not hesitate recommending the Caterham Valley team.

    Customer Relations Team 20-Jan-2018

    Thank you for your wonderful 5* review of the whole team at Bairstow Eves in Caterham. It is always great to read that our team were excellent in supporting you throughout and provided such a smooth experience. It is fantastic to note that you would highly recommend the team to other people looking to buy or sell. Kind regards and best wishes, Scott.<br />

  • 18-Jan-2018
    Customer Experience

    Manager very helpful. Kept us informed throughout of progress

    Yes I would recommend them. Manager kept us well informed throughout the whole process.

    Customer Relations Team 20-Jan-2018

    Thank you for your wonderful and kind 5* review of the whole team and manager at our Bairstow Eves branch in Colindale. It is great to read that you were kept informed and felt the manager was particular helpful throughout and that you would recommend the team to other people looking to buy or sell. Kind regards, Scott.<br />

  • 13-Jan-2018
    Customer Experience

    An excellent team. Friendly and efficient!

    The Bairstow team were excellent! The valuer Tom was interested and encouraging about our home. Jade 'sold' our home enthusiastically and with knowledge of the details necessary to 'sell' it. Simone dealt with the final details and exchange once the property was sold, and showed a keen interest in our home, both before, and after the sale! I was most impressed that Tom and Jade displayed maturity beyond their years!

    Customer Relations Team 17-Jan-2018

    Thank you for taking the time to leave this wonderful five star review. The team at Bairstow Eves  in Burnham-on-Crouch strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Tom, Jade, Simone and the entire team at the branch, many thanks. Sarah.<br />

  • 13-Jan-2018
    Customer Experience

    Not worth Paying for Extras

    The premium photos were not worth paying for, they were taken on a rainy day and were only as good as the ones taken for free by Choice Estate Agents. There were teething problems with Right Move that were only put right after I pursued the difficulty in finding my property on a normal search. Further teething problems when an early viewer was told by staff they were not sure of the asking price.

    Customer Relations Team 16-Jan-2018

    Thank you for taking the time to leave us your feedback. Customer experience is very important to us and as such I will make sure your words are forwarded onwards to the Retail Performance Director, to address locally with the branch team and the third party professional photographer. In the meantime if you have any further feedback or wish to discuss the matter further, please feel free to e-mail us directly at review@countrywide.co.uk. Kind regards, Scott.<br />

  • Nesbert Mukari, Southend-on-Sea 13-Jan-2018
    Customer Experience

    Very efficient and effective in what they do

    Excellent advice and service

    Nesbert Mukari 13-Jan-2018

  • Valued Customer 12-Jan-2018
    Customer Experience

    Excellent.

    Excellent at keeping me up to date with progress. Very friendly service, easy to contact. A few problems but sorted out quickly.

    Customer Relations Team 12-Jan-2018

    Thank you for the great review of the service you received from Bairstow Eves in Burnham-on-Crouch. It is brilliant to read that the team were excellent at keeping you up to date with the progress, were very friendly and sorted out any problems that cropped up. Kind regards, Emma. <br />

  • Roy Abel, Selsdon 12-Jan-2018
    Customer Experience

    I will use them again brilliant

    Very informative throughout the process. Very good advice on value and price position. Helpful all the way

    Customer Relations Team 12-Jan-2018

    Thank you  very much. It's great to see that the Selsdon , Bairstow Eves team were once again able to provide their proven 5 star service. Kind regards, Sarah.<br />