Valued Customer 10-Dec-2017
My service feedback with Sales
Very good customer service. People working in this department are fully devoted to their work (Tottenham branch). The atmosphere is nice and friendly, full of professionalism. I will recommend their services to family and friends.Customer Relations Team 11-Dec-2017
Thank you for your great review of the service you received from Bairstow Eves in Tottenham. It is fantastic to read that the team were devoted, friendly and full of professionalism. Thank you for the recommendation and we look forward to helping you again in the future. Kind regards, Emma.
Great Help in a difficult time
Dealt with very well throghout the process during a very difficult time for the family. The only minor draw back was gettting through to the branch by phone, although a message could be left I feel its always better to have a response where possible by someone. But overall I rated the service very highlyCustomer Relations Team 07-Dec-2017
Thank you for the great 5 star review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Bairstow Eves in the Hornchurch branch. Kind regards, Sarah.
My service feedback with Sales
I would recommend them kept informed at every stage. At times seemed to forget that we were the client and not the purchaserCustomer Relations Team 06-Dec-2017
Thank you for your great review. It's wonderful to read that you were kept informed throughout the process. I am sorry you felt you were at a point treated differently. If you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at email@example.com. Kind regards, Sarah.
Valued Customer, Colchester 05-Dec-2017
Little or nothing for over Â£3k
Keep in touch with the client, actually attend viewings and be aware of chain details, for a start.Customer Relations Team 05-Dec-2017
Thank you for taking the time to share your feedback with us. I am sorry to read that you believe we have fallen short from our usual high standards of customer service. I would like to assure you that your feedback has been brought to the attention of the Regional Performance Director, to address locally. I would like to invite you to discuss any further issues you may wish to raise or any improvements we could make via our firstname.lastname@example.org e-mail address. Kind Regards, Maryjane.
Valued Customer 05-Dec-2017
Great at getting tenants but not honest with the client to get their money
This is my second year using Barstow Eves to manage my property. The first year was full of teething / communication problems from an individual member of staff, which made things quite different. They have since been replaced and the whole process / communication has been a lot better. They have been great with finding good tenants and making the move in / out process run smoothly. There is one issue in particular that I called them out on, which was their form regarding Legionella risk assessments. This form stated: - It is now a requirement that all Landlords of residential rental properties must have a Legionella Risk Assessment completed every two years to comply with the law. - The risk assessment survey must be performed by a professionally trained and accredited body. They offered to do the RA for a tidy £150. Having looked at the ACOP L8 and the HSE website, it provides the following advice (I have emboldened the areas of relevance): The law does not prescribe that the risk assessment be reviewed on an annual or biennial basis. It is important to review the assessment periodically in case anything changes. Therefore surely stating, 'rental properties must have a Legionella Risk Assessment completed every two years', is somewhat misleading? This requirement stems from the Control of Substances Hazardous to Health Regulations 1989; Section 3(2) of the Health and Safety at Work Act 1974 makes provision for the legislation to apply to landlords of both business and domestic premises. All water systems require an assessment of the risk which they can carry out themselves if they are competent, or employ somebody who is. Therefore I can carry out the risk assessment if I feel competent enough to do so, and not necessarily have it carried out by a, 'professionally trained and accredited body'. So again this is misleading to me the Landlord. I donâ€™t know if they have changed the form, but only when I called them out on it did they say, â€œThe legionella is not compulsory nor is it by law you have to have this done.â€˜ So all I say is read anything they send you properly, donâ€™t assume it is all in good faith and check it is factually correct because it is quite obviously a money grab from a lot of people who are slightly ignorant / naive or to trusting. Which would have cost them £150 for something that could have cost nothing. I really hope they change the form and their business practices to be more honest with their clients because now I know their integrity is an issue, I will struggle to believe anything they tell me from now on.
Valued Customer 05-Dec-2017
Brilliant estate agents
Brilliant service. Answering all our our questions. Did everything they could to chase the sale up, patient too!Customer Relations Team 05-Dec-2017
Really great to read another 5 star review for the Rainham branch of Bairstow Eves Estate Agents. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to the team. Kind regards, Sarah.
Trevor Saunders 02-Dec-2017
My service feedback with Sales
I have nothing but praise for the staff members I dealt with. Apart from the fact that they were very good at their job, they became valued friends who I will never forget. They helped me through a very painful personal period in my life and made sure that all my needs regarding my move were catered for. Thank you JP & Martin at Bromley, Kent.Customer Relations Team 02-Dec-2017
Thank you Mr Saunders for your wonderful and heart warming review of our 5 star team at Bairstow Eves in Bromley. It is fantastic to read that you have nothing but praise for the team and that they used their knowledge and personal approach to making sure that you were supported throughout the sales process. I will make sure that JP & Martin and the Bromley branch are send a copy of your wonderful review along with their Retail Performance Director. Thank you once again and best wishes for the future, Scott.
Sue Spence, Skegness 30-Nov-2017
when Vicky took over from the manager who left it was like a breath of fresh air, her attitude is so positive and I do believe without her influence this sale would not have happened. I would certainly recommend people use your company.Customer Relations Team 01-Dec-2017
Thank you for your wonderful review and recommendation. It is great to see that you benefited from the passionate and personal approach taken by Vicky and the Bairstow Eves team in Skegness. I will pass on your kind comments to the entire team at the branch. Many thanks, Sarah.
Lisa Warrington, Bardney, Lincs 30-Nov-2017
Excellent service with friendly, helpful staff
After initial teething troubles ( getting details brochure correct) the service was excellent, plenty of viewings, and a cash offer within two weeks, tho it was 20 thousand under asking price and was refused. I asked for one of the people who would be dealing with our sale to actually come and see our property, as it was a cottage, in parts dating back to 1850, and had many individual details. A lovely lady called Morta came and stayed quite some time getting to know myself and the property. And I can honestly say she became a friend at the end of the phone, always keeping us up to date with everything that was happening, right upto completion. Whatever we were talking about I came off the phone smiling, a truly genuine caring person, going beyond her job description. If you have staff awards, I would like to nominate her, for being a friendly caring person at the end of the phone line, in what at times, was a very stressful time. Bless her.Customer Relations Team 30-Nov-2017
Thank you very much Lisa, for your wonderful review which is very much appreciated. I will share this with the Bairstow Eves team in Lincoln and I am sure they will be delighted with your comments. \nIt was brilliant to see that they kept you informed throughout the sales process and it was really great to see that Morta in particular was able to provide a fantastic customer experience during the potential stressful time of selling a property.\n\nKind regards, Graham
Charles Hume, Nottingham 29-Nov-2017
Incompetent Property Management
Bairstowe Eves took over the management of my let property in South London from another Countrywide Office and proved completely lacking in care and attention to detail. My clear instructions and communications were usually ignored or only partly acted upon, and repairs were badly executed. In the end I had to transfer management elsewhere. Needless to say I shall not return.